Return Policy

At Faya Cotton, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days of receipt for a refund or exchange.

Return Procedure

To initiate a return, please contact our customer service team via email or phone. We will provide you with a return merchandise authorization (RMA) number, which must be included with your return.

Refund and Exchange Policy

– Refunds will be issued in the original payment method.

– Exchanges will be processed as soon as possible, and you will be notified via email when your new item has been shipped.

– Please note that the customer is liable for courier fees for returns.

– A 5% admin fee will be deducted from the refund amount to cover processing costs.

– Refunds will be paid out within 30 days of receiving the returned item.

Conditions for Return

– Items must be in their original condition with all tags attached.

– Items must not be worn, altered, or damaged.

– Items must be returned within 30 days of receipt.

Exceptions

– Sale items are final sale and cannot be returned or exchanged.

– Items that are damaged or defective can be returned for a full refund or exchange.

Shipping Policy

At Faya Cotton, we strive to provide fast and reliable shipping to our customers. Here are our shipping terms and conditions:

– Local Shipping: We offer free shipping on all orders over R1000. For orders under R1000, a flat rate of R100 will be applied to regional areas.

– Regional Shipping: A flat rate of R100 will be applied to all regional areas.

– International Shipping: International shipping rates will be calculated at checkout based on the destination and weight of the package.

– Delivery Times: We aim to deliver all orders within 2-5 working days. Please note that delivery times may vary depending on the destination and other factors.

Collection Option

If you prefer to collect your order in person, you can select the “Collect in Store” option at checkout. Our store is located at the Waterfront, and you can collect your order at your convenience during our business hours. Please note that you will receive an email notification when your order is ready for collection.

Please note that the following applies to all shipping options:

– We use reputable courier services to ensure that your package is delivered safely and efficiently.

– You will receive tracking information via email once your order has been shipped.

– We are not responsible for any delays or losses caused by the courier service.

– Please ensure that your shipping address is correct and complete to avoid any delays or issues with delivery.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us. We’re here to help